![]() "It's not surprising that IKEA are now focusing on virtual sales channels - if anything the surprise is that it's later than it could have been," said Jocelyn Paulley, a technology lawyer and co-head of the retail sector team at Gowling WLG in London. "We're committed to strengthening co-workers' employability in Ingka, through lifelong learning and development and reskilling, and to accelerate the creation of new jobs," said Ulrika Biesert, global people and culture manager at Ingka Group.Īsked if the increased use of AI was likely to lead to a reduction in headcount at the company, Biesert said: "That's not what we're seeing right now." The best phone number for Ikea is their 88 customer service phone number, and you can get the details and use our free call-back service by finding. ![]() and opens related pages in a browser window. Ingka says it has trained 8,500 call centre workers as interior design advisers since 2021, while Billie - launched the same year with a name inspired by IKEA's Billy bookcase range - has handled 47pc of customers' queries to call centres over the past two years. Anna answers questions about IKEA products, prices, sizes, delivery, spare-parts, opening hours etc. In April, IKEA expanded its interior design services to the UK and United States, after previous launches in parts of Europe, Australia, the United Arab Emirates and elsewhere. #contactcenterworld, Ireland, JIKEA is training call centre workers to become interior design advisers as the Swedish furniture giant aims to offer more home improvement services and hand run-of-the-mill customer queries to an artificial intelligence bot called Billie. ![]()
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